Future Cheer Terms & Conditions

Business Description and who we are:-

Future Cheer Ltd is a a company which supplies Cheerleading Competitions,Training, Instructional Courses, Apparel and Goods. Future Cheers office address, 65 Upper Pillary Down, Little Woodcote Estate, Carshalton, Surrey, SM5 4BP.
and can be contacted on (+44) 0208 669 2555 or by email on [email protected]

All prices and charges on this site are in UK Pounds. The price includes VAT Tax where applicable or unless stated that it's to be added. The price shown excludes the delivery charge which will be added. All goods purchased through this website will remain the property of Future Cheer Ltd untill they ahe been paid for in full.

General Information:-

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

Privacy Policy:-

Any personal details you type in or submit, such as your name, address, email, etc or other information will only be used to by Future Cheer Ltd to process your order. The information supplied will only be held as long as necessary to fulfill your request or our legal requirments to insurance and UK Goverment. Future Cheer will not record or keep Credit / Debit Card information on record following a purchase. Your personal information will not be passed onto, sold or shared with any other person or company outside of the company unless Future Cheer is acting as and agent. The information will then be destroyed as soon as practical. Any personal information we collect from you will used in accordance with the Data Protection Act 1998 or any other applicable laws. UPDATED PRIVACY POLICY

Website Data:-

This website collects data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when returning to this site. This data is collected by cookies from your navigation around this website. A cookie is a small amount of data which we send to you computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities and your progress to check out may take longer. The cookies store information for as long as you are viewing the website. If you do not want your visits to our website to be monitored in this way, you can find out more about removing cookies by going to www.aboutcookies.org

Shipping Policy:-

Future Cheer make every effort to keep our delivery chargies as low as possible. Our charge depend on the type of product ordered and what service you choose. We will be happy to confirm the cost by phone, if not indicated on the Wedsite.

Current Delivery Services

  • Royal Mail standard first class service. This is only used for small and low value items. There are no guarantees of delivery over and above of those given by the Royal Mail.
  • Royal Mail first class recored delivery. Is used for small to medium items of some value where a signature is required to confirm delivery. There are no guarantees of delivery over and above those given by the Royal Mail for this service
  • Courier Next Day. This is the preferred delivery by Future Cheer and the service we will send most items by. Under normal circumstances and if in stock, goods ordered and paid for by 2pm on that day will be dispatched by courier for next day delivery. The goods will be sent to the delivery address and a signature will be required. There are no guarantees of delivery over and above those given by the courier company.
  • Bespoke Delivery. This service is for high value large items, where a courier is needed to make a specially arranged delivery. This service will only be arranged with the customer at your request and bespoke to your requirements.
  • International Delivery. All international deliveries will be made via the standared UK Royal Mail Service. No guarantees will be made


Returns Policy:-

Future Cheer will exchange and refund items ordered only after the customer has contacted us by phone or email, stating why the item is being returned. It is the responsibility of the customer to arrange for the safe return of the goods by a reputable courier and enclose their name, address, contact telephone number and a written explanation for the exchange or refund.
All apparel and goods (apart from uniforms which are are made bespoke to a customers own requirments and specifications) that are ordered on this website can be returned for a full refund to the value of the item, within seven days of delivery to the customer. For a full refund goods must be returned unused and in it's original unmarked packaging. items returned after seven days will be subject to a 25% restocking fee.

Faulty or wrongly supplied goods will be exchanged or refunded ( limited to its purchase value) and we will refund the cost of the post to return the item.


Competition Tickets:-

Competition Spectator Ticket refunds will not be accepted after 24 hours before the start of the event & competition.
The purchase of a Regional Competition Spectator Ticket allows entry to the competiton on the day specified. Future Cheers priority is with the spectator and will do it's very best to make sure they have a enjoyable day and will provide seating at each venue for spectators . By purchasing a Regional Competiton Spectator Ticket allows entry to the event and is no way a guarantee of a seat or that a group or team can all sit together.


Competition Entry Fees: -

Individual payments are not accepted. One payment must be made for each program's competition entry. Competition entry fees will not be refunded after the registration deadline for the competition has closed. Refunds prior to the competition entry deadline will only be refunded to the program in the same manner that they were paid. No refunds will be issued to an individual.


Photography Policy:-

Future Cheer reserve the right to refuse anyone from taking photographs and videos at any of their events and competitions and at any time, to protect the privacy of Athletes, Spectator, Teams and Programs. Also to stop professional photographers from using images for money and personal gain also to protect its own employed photographers and photo system.


At Future Cheer we are happy for you as a parent or teacher to film and take photos of your own children and teams using phones and amateur camera equipment and camcorders (we in fact encourage you to do this and share with official Future Cheer social networks). Please do not film other teams that you are not affiliated with or have express permission from in advance. 

Please do not use flash photography, continuous flash or any other lighting during competition as this can produce glare and be distracting for cheer and dance competitors (even small flashes on camera phones). Any person using flash photography of any kind will be asked to stop and if persistent may be asked to leave the competition halls. Flash photography is allowed outside the competition halls and during awards ceremonies and advised photo opportunities within them.

 

Professional camera lens usage - Use of telephoto/ long distance and wide aperture rated professional camera lenses is forbidden at Future Cheer events. 

This is to comply with our child protection and privacy policy (meaning long distance photos can not be unknowingly taken of other people, especially minors, without their knowledge). The easiest and most effective way to do this is by restricting use of specialist professional photography lens equipment. A definition of this can be found below. Future Cheer reserves the right to determine if equipment falls under this category based on inspection and ask users to desist from usage at any time. 

Forbidden professional lens equipment definition...


  • Any lens (including non telephoto) with a fixed or zoom focal length over 105mm).
  • Any lens (including non telephoto) with a aperture rating of 2.8 or wider (enabling lower light photography).
  • All professional telephoto lenses regardless of aperture rating (for example canon “white” telephoto lenses, Nikon N telephoto series lenses or similar high end lenses from other brands)

If you wish to use the above professional equipment in Future Cheer events you must apply for a “Photo Pass” and also provide full disclosure CRB. Details of this are available on request and is subject to approval by Future Cheer.

We work with Cheer specialist professional photographers at all our events to ensure you have access to the highest quality and value for money professional photos of your teams and children. All our photographers are CRB checked and undergo specialist training for the cheer competition environment. In addition they do not get access to any high resolution photos they have taken, that is restricted to a specially designed system and servers controlled by Future Cheer. Further details of this are available on request.

 

If you have any photo requests do not hesitate to speak to Future Cheer staff and our photographers in event. They will be happy to assist you in any way they can.